Skills & Competencies for Network Control Center Manager

Network Control Center Manager job profile

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JOB SUMMARY for Network Control Center Manager

Manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs.

JOB RESPONSIBILITIES for Network Control Center Manager

Directs testing, configuration changes, or upgrades to network hardware or software. Oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered.

Network Control Center Manager SALARY RANGE

BASE 50%
$130,109
TOTAL 50%
$136,660
Job Level
M02
Job Code
IT10000299
Education/Degree
Bachelor's Degree
Reports To
Director

Network Control Center Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Network Control Center Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Network Control Center Manager

1 Job Family Competencies – Disaster Recovery
Proficiency Level -3
Skill definition-Applying methods and processes in executing recovery processes in response to a disaster to protect business IT infrastructure.
Level 1 Behaviors
(General Familiarity)
Compiles a list of common disasters and threats to IT infrastructure.
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Level 2 Behaviors
(Light Experience)
Assists in the development and implementation of disaster recovery test plans.
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Level 3 Behaviors
(Moderate Experience)
Develops and uses checklists to ensure established recovery plans are properly developed.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the establishment of best practices in disaster recovery to guide teams in natural occurrences and threats.
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Level 5 Behaviors
(Mastery)
Champions the adoption of advanced tools and techniques to strengthen disaster recovery processes.
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2 Job Family Competencies – IT Change Management
Proficiency Level -4
Skill definition-Preparing, assisting, and supporting individuals, teams, departments, and organizations as they undergo IT change.
Level 1 Behaviors
(General Familiarity)
Compares the difference between IT change management and IT services management.
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Level 2 Behaviors
(Light Experience)
Gathers information necessary to formulate a change management strategy.
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Level 3 Behaviors
(Moderate Experience)
Analyzes data models to help define the next-generation change management system.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of our change management process.
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Level 5 Behaviors
(Mastery)
Builds a robust change management system to minimize IT infrastructure incidents.
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3 Network Control Center Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Center Manager
Proficiency Level - 4
5 Competency for - Network Control Center Manager
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Network Control Center Manager

1 Core Competencies – Business Performance Management
Proficiency Level -2
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Cites the processes involved in business performance management.
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Level 2 Behaviors
(Light Experience)
Designs new reports to surface new action items.
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Level 3 Behaviors
(Moderate Experience)
Collates data to help in assessing our organization's operation holistically.
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Level 4 Behaviors
(Extensive Experience)
Creates an environment where staff can perform to the best of their abilities.
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Level 5 Behaviors
(Mastery)
Creates interventions based on the data reviewed to improve future performance.
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2 Core Competencies – Budgeting
Proficiency Level -2
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Compiles a list of basic issues and risks for conducting our budget processes.
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Level 2 Behaviors
(Light Experience)
Applies established guidelines for conducting our budgeting processes.
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Level 3 Behaviors
(Moderate Experience)
Communicates budget objectives and plans to help identify financial trends and create budget forecasts.
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Level 4 Behaviors
(Extensive Experience)
Anticipates organizational income and expenses to make forecasts and develop budget plans.
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Level 5 Behaviors
(Mastery)
Adapts relevant industry trends on techniques in financial budgeting in our organization.
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3 Network Control Center Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Network Control Center Manager
Proficiency Level - 4
5 Competency for - Network Control Center Manager
Proficiency Level - 5

Summary of Network Control Center Manager skills and competencies

There are 0 hard skills for Network Control Center Manager.
10 general skills for Network Control Center Manager, Disaster Recovery, IT Change Management, IT Environment, etc.
13 soft skills for Network Control Center Manager, Business Performance Management, Budgeting, Planning and Organizing, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Network Control Center Manager, he or she needs to be proficient in Business Performance Management, be proficient in Budgeting, and be skilled in Planning and Organizing.

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